"Break Fix" Service
P3Logic provides as needed break/fix service service for clients who don’t rely heavily on technology to support their business. This client pays only when a service is needed and generally isn’t interested in engaging in any scheduled preventive maintenance program.
No minimum infrastructure requirements.
P3 Break/Fix Scope of Services
Break/Fix Contracts consist of the following:
- Standard P3Logic time and material contract.
- No guaranteed SLA
- First available resource queue.
- Standard hourly rates.
Targeted Response Times
P3 Logic Break/Fix Targeted Standard Response Times |
Response Level |
Criteria |
Maximum Response Time |
During Business Hours |
After Business Hours |
Remote
Support |
On-Site Support |
Remote
Support |
On-Site Support |
Severity 1 Critical |
An issue impacting more than one user. (Server, Email etc.) |
Next Available |
Next Available |
Next Available |
Next Available |
Severity 2 Degraded |
An issue impacting a single user. (Printing, application etc.) |
Next Available |
Next Available |
Next Available |
Next Available |
Severity 3 Minimal |
An issue that requires attention but can wait for an on-site visit or a remote technician. |
Next Available |
Next Available |
Next Available |
Next Available |
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