Service Component |
P3 Managed Care |
P3 Software Assurance |
P3 Break/Fix |
Guaranteed SLA Response Times |
Yes |
Yes |
No |
Always Live Help Desk |
Unlimited |
3 Free Phone/Mo.
3 Free Email/Mo. |
Pay per Incident |
24 x 7 x 365 Proactive Monitoring |
Yes |
Yes |
No |
Daily Review of Server, Network and Workstation Logs |
Yes |
Yes |
No |
Daily Review of Backup Jobs |
Yes |
Yes |
No |
Strategic Business Reviews |
Yes |
Yes |
No |
Scheduled on-site Technician |
Yes
4 hrs/Mo. |
No |
No |
Preventative Maintenance on Servers, Network Devices and Workstations |
Yes |
No |
No |
Fixed Monthly IT Costs |
Yes |
No |
No |
Immediate Dispatch in response to monitored events |
Yes |
No |
No |
Discount off Standard Hourly Rates |
15% |
10% |
No |
